Communication Skills and Teamwork





Course Nr: N001

Length: 22 hours

Level: Professional

Languages: Albanian

Date: 18/10/2017


In many careers, the foundation of your professional success is your ability to inform, persuade, and build relationships at work. In this self-paced career development course, you’ll practice communicating, forming teams, and planning projects in a variety of contexts. By the end of the course, you will have the skills and knowledge you need to become influential in the workplace.

What you'll learn

  • How to determine the most appropriate format for different messages
  • How to use top-down thinking to structure your communications
  • How to manage conflict in a professional and appropriate manner
  • How to write clear, concise professional communications, including emails and calendar invitations
  • How to design clear and persuasive PowerPoint presentations
  • How to achieve team synergy by using the forming, storming, norming, and performing methodology
  • How to scope, plan, execute, and reflect on projects
  • How to use project-planning tools to track and execute your projects

Course Syllabus

Module 1: Cooperation, Competition and Comparisons
  • The Thin Line between Cooperation and Competition
  • The Three Principles of Cooperation and Competition
  • The Mechanics of Comparisons
  • Comparisons and Motivation
  • Comparisons and Cheating
  • Comparisons: Finding your Balance
Module 2: Effective Communication
  • Conveying Ideas
  • Make Messages Memorable
  • Asking Questions
  • A Deeper Look at Questions
  • Active Listening
  • Nonverbal Communication
  • Communication Media
  • Threats
Module 3: Group Development and Decision Making
  • Socialization, Norms, and Roles
  • Phase Models of Group Development
  • Multiple Sequence Model of Group Development
  • Hidden Traps in Decision Making
  • Practices for Making Better Decisions
  • Creativity and Innovation
Module 4: Managing Conflict and Appreciating Difference and Diversity
  • How to have a Good Fight
  • Choosing the Right Words
  • Basics of Effective Negotiation
  • Diversity Matters
  • Understanding Identity
  • Communication and Gender

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